Case Study Questions for Class 12 Business Studies Chapter 1 Nature and Significance of Management
Here you will find Case Study Questions for CBSE Class 12 Business Studies (BST) Chapter 1 Nature and Significance of Management.
Table of Contents
Case Study Question 1:
Read the following text and answer question no. 14-16 on the basis of the same:
Ganesh Electronics Ltd. Manufactures washing machines, microwave oven and air conditioners. The company is facing a lot of problem these days. The company’s margin is under pressure and the profits and market share are declining. The production department blames marketing for not meeting sales targets and marketing department blames production department for producing goods which are not of good quality meeting customers’ expectations. The finance blames both production and marketing department declining return on investment and bad marketing.
(i) What quality of management do you think company is lacking?
a) Planning
b) controlling
c) directing
d) Coordination
(ii) Which of the following characteristics of management is not fulfilled by the company?
a) Management is goal oriented process
b) Management is group activity
c) Management is an intangible force
d) Management is all pervasive
(iii) Why do these kinds of inter-departmental conflicts arise in organisation?
a) All the departments may have their own objectives, policies, and own style of working.
b) Each department is performing activity in isolation.
c) Barriers between departments becoming more rigid.
d) Both b and c
Ans. (i) d (ii) b (iii) d
Case Study Question 2:
Hema is one of the most successful managers of her company, ‘Kobe Ltd’. She uses her creativity and initiative in handling challenging situations at work. The knowledge gained by her during her student days at a renowned management institute as well as through her observation and experience over the years is applied by Hema in a skilful manner in the context of the realities of a given situation. She often reads books and other literature in various fields of management to keep her knowledge updated.
(i) An aspect of the nature of management is being highlighted in the above description. Identify the aspect.
(ii) Explain any three features of the aspect identified in part (i).
Ans.
(i) Management as an art.
(ii) Three features that establish it as an art are:
(a) Existence of theoretical knowledge.
As in art, in management too, there is a lot of literature available in various areas of management which the manager has to specialise in.
(b) Personalised application
Like in any art, in management too, a manager applies his acquired knowledge in a personalised and unique manner. This gives rise to different styles of management.
(c) Based on practice and creativity
Management satisfies this criterion as a manager gains experience through regular practice and becomes more effective.
Case Study Question 3:
Q2. Das is the Managing Director of ‘Gamut Ltd. ‘manufacturing different varieties of cheese. He has an efficient team working under him consisting of Rajat- the Production manager, Vinay – the Marketing manager and Adit – the Finance manager. They understand and interpret the policies made by Das, ensure that their departments have adequate manpower, assign them the necessary duties and motivate them to achieve the desired objectives.
State one more function other than those mentioned above, that this team may perform at the level they are working
Ans. The team is working at middle level and the function the team may perform other than those mentioned is-
Co-operate with other departments for smooth functioning of the organization.
Q3. Rishitosh Mukerjee has recently joined AMV Ltd, a company manufacturing refrigerators. He found that his department was under-staffed and other departments were not cooperating with his department for smooth functioning of the organization. Therefore, he ensured that his department has the required number of employees and its cooperation with other departments is improved.
(a) Identify the level at which Rishitosh Mukerjee was working.
(b) Also, state three more functions required to be performed by Rishitosh Mukerjee at this level.
Ans.
(a) Middle level
(b) Functions required to be performed by Rishitosh Mukerjee:
- To interpret the policies framed by the top management.
- To ensure that their department has the necessary personnel.
- To assign necessary duties and responsibilities to the employees of their respective departments for implementation of the plan.
- To motivate employees of their respective departments to achieve the desired objectives.
- To co-operate with other departments for smooth functioning of the organization.
Units and Chapter List:
Unit 1 – Nature and Significance of Management, Principles of Management and Business Environment
Chapter 1: Nature and Significance of Management Case Studies
Chapter 2: Principles of Management Case Studies
Chapter 3: Business Environment Case Studies
Unit 2 – Planning and Organising
Chapter 4: Planning Case Studies
Chapter 5: Organising Case Studies
Unit 3 – Staffing, Directing and Controlling
Chapter 6: Staffing Case Studies
Chapter 7: Directing Case Studies
Chapter 8: Controlling Case Studies
Unit 4 – Financial Management and Financial Market
Chapter 9: Financial Management Case Studies
Chapter 10: Financial Market Case Studies
Unit 5 – Marketing and Consumer Protection
Chapter 11: Marketing Case Studies
Chapter 12: Consumer Protection Case Studies
How to Tackle Business Studies Case Studies in Exams
Here’s a tip on how to approach and answer case study questions for Class 12 BST (Business Studies) exams:
1. Understand the Format:
- Case study questions are designed to test your ability to analyze and apply your knowledge to real-world situations.
- These questions are usually longer in length, but your answers should be concise and to the point.
2. Careful Reading:
- Begin by carefully reading the entire case study. Don’t rush; understand the context and details provided.
- Pay attention to any data, statistics, or specific information presented in the case.
3. Examine the Question:
- Before diving into the case study, read the question(s) associated with it. This will help you focus on what to look for while reading the case.
- Identify the key concepts or issues the question is addressing.
4. Highlight Key Information:
- While reading the case, underline or highlight important facts, figures, or statements that seem relevant to the question.
- Make notes if necessary to organize your thoughts.
5. Analyze the Situation:
- Once you have a good grasp of the case and its details, analyze the situation. Consider the cause-and-effect relationships, potential solutions, and any ethical or business principles involved.
6. Structure Your Answer:
- Start your answer with a brief introduction, summarizing the main problem or situation presented in the case.
- Organize your response logically. You can use bullet points or numbered lists for clarity.
- Present your analysis, providing relevant business theories or concepts as appropriate.
- Offer solutions or recommendations based on your analysis. Be clear and concise in your suggestions.
7. Use Simple Language:
- Write your answers in clear and simple language. Avoid unnecessary jargon or complex vocabulary.
- Ensure your answers are easy to understand for the examiner.
8. Practice with Sample Papers:
- Practice case study questions from sample papers and previous year papers to get a feel for the format and types of questions that may be asked.
- Writing practice answers will help you refine your approach.
Remember to practice, and you’ll become more proficient at tackling case study questions effectively.
